Top Tip: Only the body of the message will be translated. This means that any attachments added to your message will not be translated by Messenger.

Table of Contents

How does it work

Messenger makes use of the Google Translate API when performing automatic language translation. Google keep their list of languages supported by the Google Translate API shorter than for the Google Translate website for quality reasons.

  • Please watch this video if you'd like to understand more about automated translation and read our notice about translated messages.
  • You can also attach this notice to translated messages sent to contacts - simply tick the Include translation warning link from your Account Settings.

Translate your messages

Via Wizards

  • After selecting your recipients, message type and message, you’ll be able to translate before sending:

  • As you will see from the above video, clicking on Options provides you with the following translation choices:

    • Translate message using Google Translate: This will translate your message into the first language configured for parents in your MIS if it is a supported language.
    • Also send in English: Choose to also send your translated message in English. To clarify, this means that parents with a different first language will receive 2 copies of your message. One will be translated and they will receive a copy in English. Please note that choosing this for SMS messages will result in charges for additional units.

Via Advanced Messaging

Modify Translations: Messenger translations are handled by Google Translate. This option allows you to update any of the translations, perhaps if you have a native speaker on hand.

Reset Translation: used to update the translation to match the text in the compose window. Make sure to click Reset Translation if you make any changes to the composed message in either the SMS or Email view.

Reset Translation

Click image to expand.

Translate incoming messages

Messenger can translate incoming messages to provide seamless communication between staff and parental contacts.

  1. To view incoming messages and replies, click  Incoming.
  2. If you have received a reply in a different language, simply click on the message and this will expand the conversation. From here, click the  cog icon next to the message and then click Translate.
Watch the below tutorial for more information on this feature and how Messenger helps to provide a full audit trail to revisit if required.

Need further help?