Send to Xpressions from Messenger

Once Xpressions is enabled for your Messenger account, sending a notification to the app of parent users is simple - it will happen automatically from Wizards, and in Advanced Messaging you simply tick an extra option to select 'Xpressions' as a message format alongside e.g. Email, SMS or Letter etc.

You can also allow Messenger to intelligently route messages to the most cost effective format.

  • Parents using the Xpressions app will receive the message in the app on their device.
  • Parents not using the app will receive a traditional SMS instead.

How do I set 'Xpressions' as a message format?

Using a Wizard

  1. WizardSendViaFollow the relevant wizard through as normal, ensuring you select 'SMS to Mobile' (and any others you need) from the list of options.
  2. An Xpression will always be sent when using the Wizards. However, if you do not wish to send it as an Xpression, select 'Do Not Send To Xpressions Timeline' from the options screen.
  3. Options_XpressionsOn the final summary screen, click 'Options' and choose 'Send as Push instead of SMS when possible'.
    • This will enable the intelligent routing.
      • Parents using the Xpressions app will receive the message in the app on their device only.
      • Parents not using the app will receive a traditional SMS instead.

Using Advanced Messaging

  1. Follow the advanced messaging steps through as normal
    • ensure you select 'SMS' (and any others you need) from the 'Send Via:' options
    • SendVia_Xpressionsand tick the 'Xpressions' check box from
    • select your recipients as normal, including any filtering that is needed.
  2. Tick_XpressionsInsteadOn the SMS compose screen, tick the 'Send as Push instead of SMS when possible' box to enable intelligent routing.
  3. Continue to send your message as normal.