Your first port of call for support should be the partner organisation that provided Groupcall IDaaS to you, who are fully trained in IDaaS support. Should the partner organisation need further assistance then they will escalate their case to Groupcall.
You are reminded that you should avoid sending personal information, such as student records, to Groupcall directly. You certainly should only send such information when supported by strong encryption, if there is a specific requirement to do so. Groupcall staff will advise the most secure method for transfer in such cases.