Message Types

Below is a brief explanation of the 3 types of message, along with some examples of that type.

Please note; Open and Closed messages require an incoming SMS subscription service to be configured on your account - get in touch to arrange this.


Broadcast messages are simple ‘push’ messages. They are intended to give information that does not require a response.


Open Responses

This allows your recipients to respond with free text and should be used when you require unrestricted information back from the recipient.

Closed Responses

The recipient is restricted to respond with 1 of 3 specific answers and should be used when you need quick, track-able responses.

In order to send a closed message, some additional steps are required;