Below is a brief explanation of the 3 types of message, along with some examples of that type.
Please note; Open and Closed messages require an incoming SMS subscription service to be configured on your account - get in touch to arrange this.
Broadcast messages are simple ‘push’ messages. They are intended to give information that does not require a response.
This allows your recipients to respond with free text and should be used when you require unrestricted information back from the recipient.
The recipient is restricted to respond with 1 of 3 specific answers and should be used when you need quick, track-able responses.
In order to send a closed message, some additional steps are required;
- Select 'Closed Response' from the message type drop-down list.
- Once the page has re-loaded you will be able to enter two to three different response options on the left hand side.
- Compose your message and then right click within the Message Body to insert single options, or an options list.
- Edit any subsequent message formats, such as email.