Any of the system providers associated with your account can help. If necessary they have access to a support line where they can go for advice. If one provider are unable to help, you could always try another; just make sure you explain clearly what the problem is!
If however your issue relates to a specific child and not a general account query, you should speak to the school at which that child is enrolled. Any information relating a specific child is controlled by the system at their school.
Posted in: My IDaaS Account