The installation process for Emerge will consist of a number of configuration screens to be completed and checked. This process will install three separate software tools and run two new Services.
Software and Services that will be installed
- Groupcall Management Console
- Emerge Log Viewer
- Groupcall Xporter
- Emerge Service
- Xporter Service
Detailed below is an explanation of the software that will be installed during the setup process.Tell me more about the software being installed
Groupcall Management Console
This software is the tool used to setup and maintain emerge devices, users and groups which will be used within the school system, alongside any additional settings and options needed.
This runs off a newly installed service “Groupcall Emerge Service”. This service operates in conjunction with the Xporter agent - a tool used to securely extract the information from the MIS and cache encrypted data files locally to sync with Emerge.
Xporter uses a number of MIS report files to extract the data off a newly installed service before passing the data to the “Groupcall Emerge Service” for access by the handheld devices. This software runs with a very small footprint in the background.
NB: You may have the Xporter Management Console already installed as it is widely used by a number of 3rd Party Partners and Local Authorities for Data Extraction and Translation. Installing Emerge alongside an existing installation of Xporter is fully supported and will have no impact on any existing configuration.
Emerge Log Viewer
This software is the tool that logs all activity for the Groupcall Emerge service. It will display any device connection attempts, together with specific user details and data fetching.
This can be used for troubleshooting as it will also display any data related device error messages. In normal use you most likely won’t need to run this software on a regular basis; we have provided it for local, in school support and use by Groupcall’s Support teams to address and diagnose any issues. You may be asked to collect logs and forward them to Groupcall for support. If you can include any such logs when contacting groupcall for support, that would be most helpful and allows us to diagnose your problem more quickly.
What is Groupcall Xporter?
Groupcall Xporter is a mature and versatile extraction/translation tool that specialises in connection to school and college MIS systems. It extracts data to an agreed format for a customer and then delivers the data using an agreed method.
Groupcall Xporter extends typical extraction tools by providing:
- A randomising scheduler
- Remote web-based monitoring and management
- Automatic updating
- Support for multiple sets of extraction scripts in a single installation (i.e. multiple customers)
- Delta generation and change tracking.
Groupcall Xporter is used by approximately 75% of Secondary and 45% of Primary schools in the United Kingdom. Groupcall Xporter enables real time data extraction for Schools, Academy Groups, Local Authorities, Broadband Consortia and Third Party Organisations.
You should refer to the Emerge Pre-Requisites section ensure you have met relevant pre-requisites and you have selected the best place in your school’s environment to install the Emerge Server service. Please contact Groupcall to obtain your link to the installer. Once received please download the file to your server making sure that you are logged on to the server as a user with rights to install software.
Emerge Server Installation
Talk me through the Installation…
You should refer to the Emerge Pre-Requisites section ensure you have met relevant pre-requisites and you have selected the best place in your school’s environment to install the Emerge Server service.
Please contact Groupcall to obtain your link to the installer.
Once received please download the file to your server making sure that you are logged on to the server as a user with rights to install software.
Configuration and Use of Emerge
You will now need to configure Emerge, as well as installing the App on any devices you wish to utilise with the system. Please see the supporting documentation on our website for next steps.
- Using the Emerge Management Console
- Emerge Getting Started Guide
If you need any further assistance or get in to any difficulty, then please contact Groupcall Support. If the issue affects Groupcall Partner products you should refer to the support arrangements for that specific Groupcall Partner.