Create Message

Basic steps

Once you have selected your distribution list, chosen the contact method, selected the message frequency and chosen the message formats, click on Create Message where you can now begin to create your message(s).

  1. Select Message Type from the 3 types of Messages available.
  2. Enter message text, taking note of SMS character limits where appropriate.
    i - For each message format (SMS, Email, Voice, Letter) active formats will be identified by a bracketed number showing the number of available contacts for that message format. In the above example 13 SMS contacts, 79 voice contacts and 90 Email contacts will receive a message based on the selections made in the 'Message Recipients' screen as SMS, Voice and Email were all selected. If a format was not ticked, that tab would not show a number.
    ii - SMS forms the priority option in Messenger and a copy of the SMS text will be applied before any other selected formats. If you wish to override this functionality, simply untick the 'content same as SMS' box and edit the text as required.
    iii - You can also select from the message library and then edit accordingly or enter new text.
  3. If you have parents listed with English as a second language on your MIS, you have the option to tick the 'Translate Message' option to enable Multi Language sending of SMS and Email.
    a - In order to check the translations generated, click on 'View/Modify Translations'.
    b - Be sure to click on 'Reset Translations' if you make any changes to the message content.
  4. If you have chosen the eLetters functionality you may like to see a PDF preview of your letter complete with Letterhead Template - this can be accessed by selecting the green 'preview' button located to the right of the text entry box.
In order to help you keep below the 160 character limit for an SMS, while you are typing one of two things may happen depending on how your system has been set up:

  • The area will go red as a notification if you exceed 160 characters. This limit doesn’t apply to email.
  • You will not be able to type more than 160 characters.

If you have ‘Email content same as SMS’ selected, then you need to un-tick this to edit the email message and allow more than 160 characters to be typed into the email message body.

Once you are happy with your message(s) select ‘Next’ to go to the...

“Preview & Send” Screen.

From here you can choose to send messages ‘now’ or schedule them for sending later in the day or even a date in the future! You can also send a preview to e.g. your own phone to see what the message will look like before you send it to your distribution list.

If you are using the eLetter functionality when you select 'send now' or 'schedule' your letter will be generated in a PDF format. Depending on the number of letters being generated this may take a few minutes but once complete you will be given a link to download your letters - this link will also be emailed to you so that you do not have to wait for it to be generated.  Click on the pdf link and print your letters off as required.

You can now access the 'History' area of Messenger v5 to see the message status, including replies and delivery statuses as well as the resultant translations of any multi-language recipients if desired, by clicking the white 'Show Status of this Message' button.