Xporter-Mock-up.png

Pre-requisites

Where possible, Groupcall recommends that Xporter is installed on the MIS server. This will reduce potential complexity connecting to the MIS and will ensure that the Xporter installation is as highly available as the server.

If this is not possible in your environment, a suitable additional server or workstation will suffice. Please bear in mind that this machine should be left powered on at all times, to ensure accuracy and availability of data. It must also have access to the MIS data and meet the pre-requisites detailed below.

Table of Contents

Xporter Software requirements

Groupcall Xporter requires the following, and any additional MIS-specific requirements as below;

  • Administrator access to the computer
    • Both during installation and post-install to run the Xporter Management Console on an on-going basis
  • Microsoft .net Framework 4.6.2
  • Microsoft .net Framework 4.5 Full (not Client Profile)
    • To be installed alongside the SIMS workstation client.
    • This must be enabled as a feature via Server Manager.
  • Microsoft .net Framework 3.5 SP1
    • This must be enabled as a feature via Server Manager.
    • Ensuring  this is available ahead of installation will significantly shorten the installation process as certain systems require a restart as part of the .net installation.
  • A Supported Windows Version
    • Windows Server
      • 2008 R2,
      • 2012,
      • 2012 R2
    • Windows Client (you should always try to install on a server when you are able to).
      • Windows 7
      • Windows 8.1
      • Windows 10
  • Older versions of Windows;
    • Microsoft have now discontinued support for Windows XP and Windows Server 2003.
    • Xporter will continue to run on these systems for a period of time but newer versions of Xporter are not guaranteed to be compatible.
    • Following best practices for data security you should migrate away from these Windows versions as soon as possible.

Xporter Internet Access

Groupcall Services require access to the following URLs in order to operate effectively:

How to check if groupcall.co.uk is accessible

Groupcall.co.uk is an update location only, so if you visit it in your browser you will see a redirection message like the below. If you can see this screen, you know that the URL is accessible.If you get any type of message such as: page not found or access blocked, then it is likely your proxy settings need amending - possibly centrally.

 

https://dashboard.groupcall.com/ - To report health status and receive repair instructions

  • Please note this is a secured URL, i.e. it is HTTP + SSL = HTTPS. You must be able to connect to the HTTPS URL
How to Check if dashboard.groupcall.com is accessible

You will see the Dashboard login page, below when you visit this link. Be sure to check that you are accessing it via httpS and not plain http. You do not need to login, just the fact that you can see the page confirms accessibility. If you get any type of message such as page not found or access blocked, then it is likely your proxy settings need amending - possibly centrally.

How to check if dashboards.blob.core.windows.net is accessible

This is an update location only, so if you visit it in your browser you will see a page of code like the below. If you can see this screen, you know that the URL is accessible. If you get any type of message such as page not found or access blocked, then it is likely your proxy settings need amending - possibly centrally.

 

These addresses can be accessed via proxy; the Xporter installer will copy the proxy settings from the current user at installation. Please ensure they are white-listed as appropriate.

Depending on the purpose of your installation there may be other URLs that require access, for example, a web service upload URL or a SIF Zone Integration Server URL.



Need further help?