The Groupcall Support team is able to resolve or advise on any technical issues that you encounter using Groupcall Xporter, or any other Groupcall product. Often it is necessary for Groupcall support technicians to see the issue with you in order to diagnose it fully and offer a solution.
In circumstances where support technicians need to see the issue with you they may use remote access tools to view your computer with you, in which case you should remain at your computer and supervise the session.
All of our remote sessions allow you to retain control and allow you to terminate the session at any time. If your issue requires escalation to a different team then additional Groupcall staff may join the remote session.
You are reminded that you should avoid sending Personal Information to Groupcall directly. Groupcall staff will advise the most secure method for transfer, if there is an explicit requirement to view Personal Information.