Protection of Data in Flight – Messages

Delivery of directed messages and responses

For the following methods of communication Messenger v5 uses industry standard systems to achieve message delivery.

  • SMS (text) messages
    • Broadcast
    • Open response
    • Closed response
    • Voice messages
    • Emails

All messages, of any type, will be temporarily queued in Messenger v5 then forwarded and queued at one or more of our partner delivery companies for delivery into the appropriate delivery network (e.g. mobile phone network for SMS).  This means that the content of the message, and any response to it, will be queued and forwarded by a number of different systems as would any message not originating from Messenger v5, hence the same risks apply as for any other message sent by these methods.

SMS, Voice and Email are generally accepted not to be secure forms of communication, both in terms of interception and recipient verification.  For this reason, Groupcall does not encourage the transmission of any sensitive information via these methods.  Messenger v5 cannot determine whether messages contain any personal information and responsibility for message content must rest with the end user.

Message responses – i.e. replies returned by recipients of closed or open response messages –are queued and forwarded through the message delivery networks then pushed to Messenger v5 by our partner delivery companies.  These messages are queued in Messenger v5 briefly before the response is associated to the outgoing message.

Delivery of broadcast messages

For the following methods of communication Messenger v5 uses the publicly available API integration for each specific system listed:

  • Twitter

In order to achieve API integration with these systems it is necessary to store API credentials into Messenger v5 and these are stored in the same way as Cloud hosted MIS credentials.  When connecting to the API to publish broadcast messages in this way Messenger v5 uses SSL encryption to verify the destination system prior to transmitting both the credentials and the broadcast message.

Clearly anything published in such a manner is deemed to be in the public domain and hence Groupcall strongly discourages the publication of anything but generic information (such as school closures) using this method.  Messenger v5 cannot determine whether messages contain any personal information and responsibility for message content must rest with the end user.