Groupcall Product Uninstallation

Removing Groupcall Software From Your Server

Uninstalling our software from the server is an OS procedure. It’s the same as removing any other program from your computer. If you are happy doing this with no instruction then please proceed as normal. If however you’d like some help, we’ve outlined the steps below.

  1. Log onto the computer that has the Groupcall software installed.
    • You will need administrator privileges on this machine to uninstall the software.
  2. Open up the Control Panel in Windows.
  3. Depending on which version of Windows you have, to open up the list of currently installed programs, you need to click on one of:
    • ‘Add or Remove Programs’
    • ‘Uninstall a program’
    • ‘Programs and Features’
  4. Scroll down the list until you find the software you want to remove,
    1. Dependent on your setup it will be called something like ‘Groupcall Xporter, $NAME$ Jobs’, where $NAME$ identifies the groupcall product or 3rd party system.
    2. If you wish to remove Emerge only and still require Xporter for Third-party systems (such as a cashless catering or library systems etc) or for LA data returns it is essential that you do not remove those jobs too so pay careful attention to the 'programs' or jobs that you remove. The simplest thing to do is to remove the Emerge Management console via the Windows Control Panel and then disable the Emerge jobs via the Xporter console.
  5. Click on the program to highlight it.
  6. Click on ‘Remove’ to uninstall the software.
  7. Click ‘Yes’ when asked if you’d like to remove the software to start the process of uninstalling the Groupcall software in question.
  8. The software will uninstall from your computer.
  9. You will receive a confirmation message once the process has completed. Select ‘Ok’ to continue.
  10. Repeat steps 4 - 9 for each affected piece of software.
    • NB that if you remove software, dependent systems will be affected so you should only remove software you are absolutely sure has been relocated or is no longer needed.

If you encounter any problems, please speak to your IT administrator in the first instance.

Uninstall Emerge from Your Device

Apple Device Uninstallation
Uninstalling from an apple device...

To remove an iOS App, simply press and hold the app until it 'wobbles', then press the black x in the top left hand corner. removeiOS2

Accept the message confirming data will be deleted.

 

Android Device Uninstallation
Uninstalling from an android device...

To remove an Android App go to Settings > Applications > Manage Applications > Chose Emerge > Select Uninstall > Confirm by selecting 'Ok'.

Next Steps...

If you need any further assistance or get in to any difficulty, then please contact Groupcall Support. If the issue affects Groupcall Partner products you should refer to the support arrangements for that specific Groupcall Partner.

…And Finally

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