Faqs

My IDaaS Account

I have forgotten my password; how do I reset it?

To recover your IDaaS password you will need access to the mobile phone registered with the provider of the service to which you are logging in.

Basic methodForgottenPassword_All

  1. Go to https://login.groupcall.com.
  2. Click on 'Forgotten Password'.
  3. Enter your username.
  4. Enter the Captcha text.
  5. Select a contact option.
  6. A code will be sent to the contact method you selected.
  7. Enter the code.
  8. Enter your new password once and then a second time to confirm it.

 

Detailed method
  1. Go to https://login.groupcall.com.
  2. Click on 'Forgotten Password'.
  3. ForgottenPassword_UsernameCaptchaEnter your username.
    • NB if you have forgotten your username, only the system provider can tell you what it is. Read More...
  4. Enter the Captcha text.
    • This is a security measure to make sure you are a real person and not an automated hacker.
  5. There will be a short pause whilst IDaaS queries the provider's system for recovery methods, such as a mobile phone number.
  6.  

    ForgottenPassword_ContactOptionSelect the contact option to which you have most convenient access.

    • There may only be 1 option depending on the providers' settings.
  7. Choose 'Next'.
  8. A code will be sent to the contact method you selected and confirmation that it has been sent will show on the screen.
  9.  

    ForgottenPassword_CodeSentEnter that code.

  10. Enter your new password.
  11. Enter your new password again to confirm it.
  12. Press 'Next'.
  13. Your password has been changed.

 

Can I change my chosen login details?

You can change your password at anytime by going to login.groupcall.com and logging in with the same username and password you use in the related app or website.

Your username is fixed and cannot be changed. If you have forgotten your username, please speak to the provider of the system to which you are logging in.

To change your password;

  1. Login by using the button at the top right of the page.
  2. Enter your username and password.
  3. Click on your username in the top right of the page.
  4. Click 'change password'.
  5. Enter your current password.
  6. Enter your new password.
  7. Enter your new password again to confirm it.
  8. Press submit.
  9. Your password has been changed.

 

I have forgotten my username. What should I do?

For reasons of security, only your school administrator can give you your username. You will need to ask them for it directly.

Your school administrator has permissions to recover your username and in the unlikely event they cannot help directly they can request help on your behalf or put you in contact with relevant third parties.

You may need to provide proof of identity so please be prepared to do that. Security is of paramount importance to protect your identity so we hope you'll understand why this may be necessary. For this reason we suggest choosing a memorable username or making sure you keep a secure record of your assigned username (but not your password - you should never write that down!).

What browsers can I use to login to IDaaS?

In order to login to a third-party system powered by IDaaS you will need to use one of the following supported browsers;

Windows;

  • Chrome - Current version
  • Firefox - Current version
  • Internet Explorer v10 and above

Apple MacOS;

  • Chrome - Current version
  • Firefox - Current version
  • Safari - Current version

Mobile;

  • iOS - 5.1 or higher
  • Android 2.3.3 or 4+
  • Windows Phone 8.1

Not sure which version or browser you have? This external page might help.

Can I use my login on multiple devices?

Yes. Simply download the related app, or visit the relevant website, on any supported devices and login!

I have an account across multiple systems; who do I contact regarding an issue with my account?

Any of the system providers associated with your account can help. If necessary they have access to a support line where they can go for advice. If one provider are unable to help, you could always try another; just make sure you explain clearly what the problem is!

If however your issue relates to a specific child and not a general account query, you should speak to the school at which that child is enrolled. Any information relating a specific child is controlled by the system at their school.