--- title: Help Me | Emerge Mobile description: Quickly alert the relevant people in the case of an emergecy with Emerge's Help Me feature. Learn more. --- 020 8506 6100 [![](https://support.groupcall.com/hs-fs/hubfs/Groupcall-logo-250-x-131.png?width=214&height=50&name=Groupcall-logo-250-x-131.png "Groupcall-logo-250-x-131.png")](https://support.groupcall.com) [Customer Login](https://www.groupcall.com/login) Menu ** ![](https://www.groupcall.com/hubfs/Emerge-mobile.png) ![emerge cmyk h150px.png](https://www.groupcall.com/hubfs/emerge%20cmyk%20h150px.png "emerge cmyk h150px.png") # Help Me **![Help_button.png](https://www.groupcall.com/hubfs/Help_button.png) Help Me** is an emergency alerting feature that** Emerge Mobile **users can activate very quickly in the event of difficulty or emergency. ***You will need to have internet access to use this feature.*** ## Table of Contents ## Set up Help Me The **admin user** at your school (with access to the **Emerge Management Console**) will be able to grant other staff access to **Configure the Red Button**. Staff with this permission have the ability to **Configure** the messages and contacts that all Emerge Mobile users have access to via the **Help Me **feature. 1) From your **Dashboard** (Homepage), tap ![Help_button.png](https://www.groupcall.com/hubfs/Help_button.png) **Help Me**. 2) Tap **Configure** in the bottom right corner of the page. ![Help me configuration](https://www.groupcall.com/hubfs/Help_Me_-_Configure-small.png "Help me configuration") Click image to expand. 3) From the **Help Me Settings **page, tap on the message you wish to edit or add to the **Help Me** feature for all staff. 4) Once you have selected a message, you will see options to edit:   ![Edit help setting page - Help me](https://www.groupcall.com/hubfs/Edit_Help_Me_message-small.png "Edit help setting page - Help me") Click image to expand.   a. Edit the default emergency message by tapping on **Message Text ** b. Enter a phone number under **Direct Phone** to*** activate the call option*** (**Phone Direct**) for other users. To* **deactivate this feature***, simply delete the phone number currently stored in this field. c. Select mobile numbers that will receive emergency messages sent by other staff members by tapping **Add** next to **SMS Destinations**. To remove a mobile number, swipe left and tap **Delete**. ***Removing all numbers from *SMS Destinations* will deactivate that message for all staff.***   5) Once you have made any changes, tap **Back** in the top left.   ![Help me](https://www.groupcall.com/hubfs/Help_Me_-_Back-small.png "Help me") Click image to expand.   6) From the **Help Me Settings** page, tap **Save Changes** from the bottom right.   ![Help Me - Save changes](https://www.groupcall.com/hubfs/Help_Me_-_Save_Changes-small.png "Help Me - Save changes") Click image to expand. ## Send a Message 1) Tap ![Help_button.png](https://www.groupcall.com/hubfs/Help_button.png) **Help Me** from your **Dashboard** (Homepage). 2) Emerge will automatically predict your current location based on the timetable data (from your MIS). If you would like to update this information, simply tap on the **Broadcast Alert** field to choose a different location. ![Help Me - Broadcast alert](https://www.groupcall.com/hubfs/Help_me_-_location-small.png "Help Me - Broadcast alert") Click image to expand.   3) Then tap on the message that you need to send. ***The messages you see here depend on what your school administrator has activated.*** 4) A confirmation pop-up will appear before your message is sent. Tap **Yes** when you are ready.     ![Help Me - Send message](https://www.groupcall.com/hubfs/Help-Me---Send-message-small.gif "Help Me - Send message") Click image to expand. ## Make a Call 1) If your school administrator has configured the **Help Me** feature for making a phone call, you will be able to access this option under **Phone Direct**. 2) Simply **Tap to call **from the relevant category. 3) A pop-up will appear to confirm whether you want to call the provided number. Tap **Call** when you are ready. ![Help Me - Phone direct](https://www.groupcall.com/hubfs/Phone-Direct-small.gif "Help Me - Phone direct") Click image to expand. ** Contact us: [Contact Support](https://support.groupcall.com/contact-support) ** Telephone: 020 7237 8456 ** Let's get social: [**](https://www.facebook.com/pages/Groupcall+Ltd/134802463272409)    [**](https://www.linkedin.com/company/groupcall-ltd)    [**](https://twitter.com/groupcall)    [**](https://www.youtube.com/channel/UCJJjYSDa0hxNAooVCAFYGuA) ![](https://dc.ads.linkedin.com/collect/?pid=77182&fmt=gif)