Category Archives: Messenger v5

Incoming Messages

The ‘Incoming’ area of Messenger allows you to easily view incoming SMS messages in one place, with the ability to view the whole conversation for complete context and history.   Explanation of areas There are various areas of the incoming pages … Continue Reading

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Message Frequency

Messenger v5 allows you to control how many times an individual contact receives a message; If you are sending a whole school message, you may not wish parents with more than one child to get the same broadcast message more than once. … Continue Reading

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Detention Alerting

*SIMS is the only MIS to support detention recording therefore it is the only MIS that can make use of this feature. If any other MIS adds detention recording, Groupcall will assess the feasibility to include this feature in Messenger … Continue Reading

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Dynamic Groups

In addition to the groups from your MIS, Messenger v5 has a number of dynamic groups that are selected based on advanced filtering to take advantage of information recorded in the MIS that changes from day-to-day (or even hour to … Continue Reading

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Change Password

Messenger v5 has a simple to use password change interface to allow users to manage their own passwords thus preventing the need for administrator intervention and consequently increasing security. To change your password; Ensure you are in the Tools > … Continue Reading

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Mv5 Data Synchronisation & ‘Refresh Now’

Messenger v5 provides automatic data synchronisation between itself and your MIS to keep data as up to date and accurate as possible. To see more about this function, we have provided a diagram, which you might find helpful. The specifics of … Continue Reading

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Attendance Searching

Messenger v5 integrates with your school MIS to produce details of those pupils who have been marked as absent as well as allowing students to be selected based on their attendance marks. Messenger v5 even provides the ability to select … Continue Reading

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Release Note: Messenger 5.2 February 2013

The March 2013 release comes hot on the heels of our recent bett award for Messenger in the ‘ICT Leadership & Management Solutions’ category and continues our work to provide an outstanding product for home-school communication; it provides a number … Continue Reading

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Deleting Messenger v5 Groups

To delete saved groups (i.e. those groups created within Messenger v5, outside of those created dynamically from your MIS data); Locate the appropriate group from your ‘Saved Groups’ section On the left hand side of the ‘Send Message’ screen, where … Continue Reading

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Next Steps…

If you need any further assistance or get in to any difficulty, then please contact Groupcall Support. If the issue affects Groupcall Partner products you should refer to the support arrangements for that specific Groupcall Partner.

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