Category Archives: Messenger v5

Messenger v5 Access

The system is accessed via a web based interface and therefore requires access to the following URLs through any firewall or proxy your school may have in place to operate effectively, allowing you to log-in to the user interface and … Continue Reading

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Integris G2 – How to Create a Web Service User Account

This information has been provided to assist with setting up the G2 user required for Messenger v5 and selected third-party integrated systems powered by Xporter. It details steps relating specifically to Integris G2. If you have any difficulty you should … Continue Reading

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Emergency Voice & SMS Sending

To make use of the emergency sending feature, it is as simple as dialling or texting a number () and providing a pincode (available from your Groupcall Administrator). The steps differ between dialling and texting; they are detailed below. If … Continue Reading

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Emergency Voice & SMS Configuration

In order to configure the system prior to needing to send an emergency message go to Tools > Account Settings > Voice Settings (as shown below, the button is located below the table detailing your general account configuration options). This … Continue Reading

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Column Filtering

Each column showing a funnel icon can be filtered on using advanced filtering. Enter a search term. Click the funnel icon and select a filtering option. View list of returned results. Filter on additional columns in combination as required. e.g. … Continue Reading

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Message Costing Summary

When selecting contacts, you will see a pop up window displaying an approximate cost for the message(s) being sent. This is based on the message formats selected, the number of contacts (including message frequency) and the chosen message priority. You … Continue Reading

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Using Tokens

Much like a mail merge function all messages created within Messenger v5 can be personalised by using ‘tokens’.  You can use these tokens in broadcast, open or closed response messages, using SMS, voice, email or letter. You should avoid using tokens when … Continue Reading

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Linked Contacts

Messenger v5 shows linked relationships between contacts for ease of accessing family members. These relationships are read from the school’s MIS. This information can be accessed by clicking on a hyper-linked contact name (i.e. a name underlined and in blue text). … Continue Reading

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Incoming Messages Conversation View

From the Incoming Messages page within Messsenger v5, the ‘Conversation View’ allows you to see the parental replies in the context of the message to which they relate. This gives you more of an understanding of the message meaning; e.g. … Continue Reading

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SMS & Voice Routing

By default voice messages will be sent only to contacts that do not have a mobile phone number – i.e. if a contact has both a landline and a mobile phone number, SMS will take priority over Voice messages. However … Continue Reading

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