Category Archives: Messenger v5

Voice Tries

All voice recipients will be dialled a number of times in the event that they are unreachable on the first attempt. The system can be set to try between one and nine times, the default value for ‘Voice Tries’ is … Continue Reading

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User Search, Password Reset and Account Unlocking

It is simple to search for and users in Messenger v5 so that you can edit their contact information and crucially so that you can reset their password for them. This function is particularly useful to Groupcall Administrators and for … Continue Reading

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Pearson e1 Parental Languages

Having worked closely with Pearson to enhance the integration between Pearson e1 and our Messenger service we can copy a student’s language to the parent (as the parent’s language is not made available to us from the e1 MIS!). We … Continue Reading

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Messenger 5 – Country Codes

Messenger v5 can be configured with local country settings so that when the message is sent, for example, to a parent out of the country on business, the message will still be delivered. This information does not apply for contacts … Continue Reading

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Messenger 5 – Export Contact History to Excel

In order to export the message history for an individual contact to a spreadsheet for off-line analysis or recording, simply follow these steps; Select Tools > Manage Contacts. Double-click on the row containing the contact for which you wish to export the message … Continue Reading

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Protected: M4 -> M5 Upgrade Plan

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Protected: Messenger Roadmap

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Release Note: Messenger 5.2.5 May 2013

Summer has arrived! And so has our latest version of Messenger.  We’ve listened to what you have had to say and made our Messenger service even better! Groupcall would like to thank all of you that take the time and … Continue Reading

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Xporter & Messenger v5

There are no items within Messenger v5 that require local installation; however, an installation of Groupcall Xporter will sometimes be required to populate Messenger v5 with the schools contact information and other associated information. Whether or not a local installation … Continue Reading

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Internet Browsers for Messenger v5 Access

To maintain compatibility with all features and provide the best security features as delivered by each browser, we recommend that you use the latest version of your internet browser to which you have access. The minimum versions of each main … Continue Reading

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