Category Archives: Messenger v5

Relationships

It is essential that contacts exist as single records with correctly configured relationships for Groupcall Products to get the most out of your MIS data. As far as possible Sibling and Family relationships should be configured. For example, a student … Continue Reading

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Contact Details in your MIS

To ensure your MIS data is effective please note the following; Phone numbers If the phone number type/location is not set as ‘mobile’ in the MIS, Messenger, Emerge and Xpressions will not recognise that number as a valid SMS recipient, … Continue Reading

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Xpressions – Enhanced and Core Services

Please note that there are 2 version of the Xpressions service – Core and Enhanced. Core includes messaging functionality. Enhanced adds additional data to the messaging functionality from the MIS to allow parents a full view of their child’s school … Continue Reading

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Default Message Library

Groupcall provide some message libraries for you. To update your library to include the latest messages, an administrator needs to go to Tools > Account Settings > press the “Copy Standard Message Library” button > press Ok in the confirmation … Continue Reading

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Recalling Messages from the Library

Wizards When sending a message via one of the Wizards, you have the option of recalling a Message Template form the Message Library.   Simply choose a template by ticking it. If you do not see a particular template available … Continue Reading

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Messenger 1505.2 Release Note

We’ve made Messenger even better! We continually improve Messenger based on your feedback – thank you for taking the time to send it in. Here is what we have done in this update: Headline Features Groupcall Xpressions App Our latest … Continue Reading

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Where are contact details taken from in Progresso

Groupcall will use two key number sections in Progresso. Contact details are identified by first selecting a record from the “People, Learner” section: Once a Learner has been selected, you will then be able to identify the ‘Primary Emergency Contact’. … Continue Reading

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Messenger is Mobile Friendly

Messenger works on mobile devices including smartphones and tablets that have an up to date Internet browser. You will see Messenger optimised for the size of your screen however, some of the admin features, such as Message History and Account Configuration, are not … Continue Reading

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Release Note: Messenger – Easter 2015

Messenger has a new look! We’ve made Messenger even easier to use by introducing a new look and way of using Messenger that we call ‘Tiles’. When you log in to Messenger after April 13th 2015 you will have the … Continue Reading

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Messenger 5 – MIS compatibility matrix

The table below describes which features of Messenger v5 are currently supported on a per MIS basis. Please note; the table below provides guidance only and as we constantly look to improve our products directly and through work with MIS vendors … Continue Reading

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