Category Archives: Messenger v5

Route Messenger email replies to an individual email address

When individual users send emails, you may wish for any replies to go to that user’s inbox as opposed to a central email address. This setting is off by default, so to enable it you need to go to ‘Tools’ > … Continue Reading

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Edit Existing Messages

If you would like to further personalise the messages that are built in to Messenger, then you can do so from here. You can also edit any message that may have been created for your school in the past. Navigate … Continue Reading

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Add a New Message – from Advanced Messaging

When you are sending a message using the Advanced Messaging screens in Messenger, you have the option of saving that message to the Message Library to recall in future. This is useful if you are sending a message but realise … Continue Reading

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Add a New Message – from Wizards

When you are sending a message using any of the wizards in Messenger, you have the option of saving that message to the Message Library to recall in future. This is useful if you are sending a message but realise … Continue Reading

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Add a New Message – via Library Manager

To add your own messages to the Message Library using the Library manager. Navigate to the Tools Menu and select ‘Message Library’; Click ‘New Message’ at the top right. Choose a Category from the dropdown list or type a new … Continue Reading

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Assign Message Categories to Wizards

In order to optimise message sending when using Wizards you need to assign categories to display in relevant wizards. You could assign all categories to all wizards if you wish, but this may slow down your message sending experience and … Continue Reading

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Message Library Manager

Accessed via Tools > Message Library, from this area you can add new saved messages or edit existing saved messages as well as control which Wizards have access to each set of messages. Only users that have the Admin user … Continue Reading

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Invite New M5 User Wizard

We have made it even easier than ever to set up new users in Messenger through the introduction of the ‘Add New User’ Wizard. This functionality is only available to Administrators. From the Tools Menu select ‘Add New User’. You … Continue Reading

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Unresolved Attendance Wizard

This wizard allows you to send a message to a group based on unresolved absence codes in a given date range. This includes codes such as ‘N’. DfE guidance on this matter states; Code N: Reason for absence not yet … Continue Reading

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Messenger MIS data

If contacts do not have at least a Mobile Phone number or an Email address then Messenger v5 cannot send a message at all and will revert to a paper copy. If Sibling relationships are not defined then Messenger v5 … Continue Reading

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