Category Archives: Messenger v5

Record Voice Message Window

In the pop up window complete the fields shown; The language, title and script fields are used by the system to help you identify the message in future. It is helpful if you write a brief script of what you … Continue Reading

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Create Voice Message

Basic steps Once you have selected your distribution list and chosen the message formats, you can now begin to create your message(s). Select Broadcast as the Message Type from the 3 options available in the Select Message Type drop-down menu … Continue Reading

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A note about the Source of Data

Source Data The contact data in Groupcall Products usually originates from the school MIS – this is the case for Emerge for Schools, Emerge for Parents and Messenger v5. However additionally Messenger v5 may have extra data from a manually imported … Continue Reading

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User Roles

From the user roles screen you can manage user roles for other users (i.e not the user you are currently signed in to Messenger v5 as). We recommend having a ‘super-user’ that has all roles, but is not used on a … Continue Reading

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Add User

Go to the ‘Manage Users’ screen, accessible via the tools menu. To add a  user, click ‘Add a User’ at the top of the table summarising existing users. In the pop up window you can search for users already known … Continue Reading

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Upload Data

The upload data page allows you to import lists of contacts via a spreadsheet. This is outside of the MIS automatic synchronisation enabled in the majority of schools and so should be used with care so as to avoid data … Continue Reading

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Voice Library

The voice library page allows you to modify the pre-defined voice templates in Messenger v5. To customise any of these templates, click the (+) button adjacent to required template. The steps in the pop-up window here are the same as … Continue Reading

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Manage Contacts

The manage contacts page allows you to add, remove and modify contacts. Please ensure you have read and understood the note about the Source of Data before amending Contacts within the Mv5 address book. From within Tools > Manage Contacts you … Continue Reading

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Manage Users

The manage users page allows you to add/remove and control various settings relating to the user accounts in Messenger v5. In this section we cover each of the options. If this is a new instance of Messenger v5 you will … Continue Reading

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Usage Report

You can monitor your school’s usage of SMS, emails and voice messages through the usage reports page. Messenger v5 provides a breakdown of messages sent across your chosen date range (by default over the current month) and allows you to … Continue Reading

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