Category Archives: In User Guide

What is Messenger v5?

Groupcall Messenger v5 provides an easy-to-use solution for parental communications. The system gives schools the ability to send text messages (SMS), emails and automated voice calls to the mobile phones and landlines of parents, staff and key contacts.

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Composing Messages

To start sending messages, click either the main “Send Message” button on the welcome screen or choose “Send Message” from the header toolbar,  near the top right of the screen.

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Message Count PIN

As an additional security measure to prevent unauthorised high SMS/Voice usage and to avoid potential email spamming, a pin code is required to send a message count over a certain threshold (this threshold is set by the school administrator but … Continue Reading

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Message Authorisation

Depending on your school’s preferred settings, an additional authorisation layer may be activated. Sending a message without authorisation If your user account does not have the authorisation to send a message, you can follow all the steps to compose your … Continue Reading

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Sending Messages

Now you are ready to send your message(s) you have two options: Send your message(s) immediately or Pre-schedule your message(s) to be sent at a specified date and time. Press ‘Send Now’ or ‘Schedule’ as appropriate.

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Preview Message

Before messages are sent they are shown as a preview, although any personalisation selected as tokens will only show when the message is sent.   A test can be sent to a specified number or email address. To send a test … Continue Reading

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Time Saving in Messenger v5

Check Spelling If you would like to check the spelling of your message you are able to do so by clicking on ‘Check Spelling’ at the bottom of the text entry window. The dictionary for the spell-check function is a … Continue Reading

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Message Formats – ‘Send Via:’

Principal Formats SMS and Email are widely used by both Messenger and Emerge as well as certain other Groupcall Products.   SMS Sent to mobile phones only. If the phone number type/location is not set as ‘mobile’ in the MIS, … Continue Reading

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Create Message

Basic steps Once you have selected your distribution list, chosen the contact method, selected the message frequency and chosen the message formats, click on Create Message where you can now begin to create your message(s). Select Message Type from the … Continue Reading

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