Category Archives: In Admin Guide

Mv5 Data Synchronisation & ‘Refresh Now’

Messenger v5 provides automatic data synchronisation between itself and your MIS to keep data as up to date and accurate as possible. To see more about this function, we have provided a diagram, which you might find helpful. The specifics of … Continue Reading

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Link Messenger v5 to Twitter

In order to take advantage of the Twitter integration features of Messenger v5, the school’s Messenger account needs to be linked to a valid Twitter account – usually the school’s Twitter account, but any suitable account can be used as … Continue Reading

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Record Voice Message Window

In the pop up window complete the fields shown; The language, title and script fields are used by the system to help you identify the message in future. It is helpful if you write a brief script of what you … Continue Reading

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A note about the Source of Data

Source Data The contact data in Groupcall Products usually originates from the school MIS – this is the case for Emerge for Schools, Emerge for Parents and Messenger v5. However additionally Messenger v5 may have extra data from a manually imported … Continue Reading

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Add User

Go to the ‘Manage Users’ screen, accessible via the tools menu. To add a  user, click ‘Add a User’ at the top of the table summarising existing users. In the pop up window you can search for users already known … Continue Reading

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Upload Data

The upload data page allows you to import lists of contacts via a spreadsheet. This is outside of the MIS automatic synchronisation enabled in the majority of schools and so should be used with care so as to avoid data … Continue Reading

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Voice Library

The voice library page allows you to modify the pre-defined voice templates in Messenger v5. To customise any of these templates, click the (+) button adjacent to required template. The steps in the pop-up window here are the same as … Continue Reading

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Manage Contacts

The manage contacts page allows you to add, remove and modify contacts. Please ensure you have read and understood the note about the Source of Data before amending Contacts within the Mv5 address book. From within Tools > Manage Contacts you … Continue Reading

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Manage Users

The manage users page allows you to add/remove and control various settings relating to the user accounts in Messenger v5. In this section we cover each of the options. If this is a new instance of Messenger v5 you will … Continue Reading

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Account Settings

The account settings page allows you to control various settings relating to your school’s instance of Messenger v5. In this section we cover each of the options. The page you see may appear differently to the screenshot and options described … Continue Reading

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