Category Archives: Emerge

Emerge Desktop Roles and Permissions

This guide explains the setup and use of user roles and permissions within Emerge Desktop. Introduction Emerge Desktop offers a number of flexible features and functions, and is continually improved to add more as user requirements demand. In addition, the … Continue Reading

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The Emerge Support Tool

We have made an automated tool available that; Assists in diagnosing issues in existing environments that use the Emerge Server side components, Checks certain pre-requisites for new environments that will use the Emerge Server side components. It can be downloaded … Continue Reading

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Emerge Desktop MIS Requirements

In addition to the general Emerge Pre-Requisites, for Emerge Desktop you will also need to ensure that your MIS and Active Directory are configured to allow user provisioning by the Groupcall IDaaS agent. SIMS In order for a user to access Emerge Desktop … Continue Reading

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Emerge Mobile Background Sync

Apple iOS Emerge iOS app background sync was introduced in version 5.30. Currently this version is in beta testing, due for general release soon. There are two types of background sync in the app one when the app is closed … Continue Reading

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Send to Xpressions from Messenger

Once Xpressions is enabled for your Messenger account, sending a notification to the app of parent users is simple – it will happen automatically from Wizards, and in Advanced Messaging you simply tick an extra option to select ‘Xpressions’ as … Continue Reading

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Xpressions MIS Data

If a parent does not have a Mobile phone number and an Email address, they will be unable to use Xpressions as the service uses these 2 pieces of information for account creation. If student photos are not saved, parents … Continue Reading

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Relationships

It is essential that contacts exist as single records with correctly configured relationships for Groupcall Products to get the most out of your MIS data. As far as possible Sibling and Family relationships should be configured. For example, a student … Continue Reading

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Photographs in your MIS

If your MIS does not make use of Photos, Emerge and Xpressions will not be able to make use of its full range of features and so we suggest you have as many student photos as possible in your MIS.

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Contact Details in your MIS

To ensure your MIS data is effective please note the following; Phone numbers If the phone number type/location is not set as ‘mobile’ in the MIS, Messenger, Emerge and Xpressions will not recognise that number as a valid SMS recipient, … Continue Reading

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Xpressions – Enhanced and Core Services

Please note that there are 2 version of the Xpressions service – Core and Enhanced. Core includes messaging functionality. Enhanced adds additional data to the messaging functionality from the MIS to allow parents a full view of their child’s school … Continue Reading

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