Blog Archives

Groupcall Management Console

This software is the tool used to setup and maintain emerge devices, users and groups which will be used within the school system, alongside any additional settings and options needed. This runs off a newly installed service “Groupcall Emerge Service”. This … Continue Reading

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Emerge Remote Wipe and Deactivation

Some second line defences have been built in to the functionality of Emerge to maintain data security in the event of device loss and or personnel changes. If the device is lost or stolen, Emerge can be remotely deactivated and … Continue Reading

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Emerge Encryption

Emerge has its own dedicated encryption facility, it does not rely on encryption facilities provided by the device. Sensitive data is encrypted using AES 128 (Advanced Encryption Standard) which is the government standard for the UK. Using this method, MIS … Continue Reading

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Emerge Two-Factor Authentication

Emerge uses Two-Factor Authentication. This means using two independent methods of identification (i.e. something you have and something you know!). All iOS and Android devices are hard coded with a globally unique string called the Device UDID – something you … Continue Reading

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User Search, Password Reset and Account Unlocking

It is simple to search for and users in Messenger v5 so that you can edit their contact information and crucially so that you can reset their password for them. This function is particularly useful to Groupcall Administrators and for … Continue Reading

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Pearson e1 Parental Languages

Having worked closely with Pearson to enhance the integration between Pearson e1 and our Messenger service we can copy a student’s language to the parent (as the parent’s language is not made available to us from the e1 MIS!). We … Continue Reading

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Messenger 5 – Country Codes

Messenger v5 can be configured with local country settings so that when the message is sent, for example, to a parent out of the country on business, the message will still be delivered. This information does not apply for contacts … Continue Reading

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Messenger 5 – Export Contact History to Excel

In order to export the message history for an individual contact to a spreadsheet for off-line analysis or recording, simply follow these steps; Select Tools > Manage Contacts. Double-click on the row containing the contact for which you wish to export the message … Continue Reading

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IDaaS Browser Cookies

Groupcall IDaaS is a federated identity service that provides and manages authentication of users for both itself and for third party systems; it make use of browser cookies for the following purposes: Managing the registration process Managing the login of … Continue Reading

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IDaaS Privacy Policy

This forms part of the application process to use Groupcall IDaaS.  The Head Teacher or an authorised member of staff will agree to have read and understood the terms and conditions outlined below:   Who is responsible for managing my … Continue Reading

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