Blog Archives

Why Change MIS Data?

When using Groupcall products such as Messenger v5, Emerge for Schools and Xpressions it’s important that your MIS data is suitably prepared so that the data displayed in the various user interfaces (i.e. devices or webpages) is not only accurate but … Continue Reading

Posted in Groupcall Products | Comments Off on Why Change MIS Data?

Xpressions MIS Data

If a parent does not have a Mobile phone number and an Email address, they will be unable to use Xpressions as the service uses these 2 pieces of information for account creation. If student photos are not saved, parents … Continue Reading

Posted in Xpressions | Comments Off on Xpressions MIS Data

Messenger MIS data

If contacts do not have at least a Mobile Phone number or an Email address then Messenger v5 cannot send a message at all and will revert to a paper copy. If Sibling relationships are not defined then Messenger v5 … Continue Reading

Posted in Messenger v5 | Comments Off on Messenger MIS data

Relationships

It is essential that contacts exist as single records with correctly configured relationships for Groupcall Products to get the most out of your MIS data. As far as possible Sibling and Family relationships should be configured. For example, a student … Continue Reading

Posted in Emerge, Messenger v5, Xpressions | Comments Off on Relationships

Photographs in your MIS

If your MIS does not make use of Photos, Emerge and Xpressions will not be able to make use of its full range of features and so we suggest you have as many student photos as possible in your MIS.

Posted in Emerge, Xpressions | Comments Off on Photographs in your MIS

Contact Details in your MIS

To ensure your MIS data is effective please note the following; Phone numbers If the phone number type/location is not set as ‘mobile’ in the MIS, Messenger, Emerge and Xpressions will not recognise that number as a valid SMS recipient, … Continue Reading

Posted in Emerge, Messenger v5, Xpressions | Comments Off on Contact Details in your MIS

Xpressions – Enhanced and Core Services

Please note that there are 2 version of the Xpressions service – Core and Enhanced. Core includes messaging functionality. Enhanced adds additional data to the messaging functionality from the MIS to allow parents a full view of their child’s school … Continue Reading

Posted in Messenger v5, Xpressions | Comments Off on Xpressions – Enhanced and Core Services

Default Message Library

Groupcall provide some message libraries for you. To update your library to include the latest messages, an administrator needs to go to Tools > Account Settings > press the “Copy Standard Message Library” button > press Ok in the confirmation … Continue Reading

Posted in Messenger v5 | Comments Off on Default Message Library

Recalling Messages from the Library

Wizards When sending a message via one of the Wizards, you have the option of recalling a Message Template form the Message Library.   Simply choose a template by ticking it. If you do not see a particular template available … Continue Reading

Posted in Messenger v5 | Comments Off on Recalling Messages from the Library

Messenger 1505.2 Release Note

We’ve made Messenger even better! We continually improve Messenger based on your feedback – thank you for taking the time to send it in. Here is what we have done in this update: Headline Features Groupcall Xpressions App Our latest … Continue Reading

Posted in Messenger v5 | Comments Off on Messenger 1505.2 Release Note