Blog Archives

How is my information held by Xporter?

Data deltas are cached in Groupcall Xporter in-line with 3rd party requirements and only remain valid for a set time period.  Any data, or information, stored in a third party system is subject to agreements between the Data Controller and … Continue Reading

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What is my information used for by Xporter?

Information extracted by and transported using Groupcall Xporter is determined by the Data Processor in conjunction with the Data Processor.  Groupcall Xporter does not explicitly require access to any data.  Any agreed data extracts are subject to the acknowledged agreement … Continue Reading

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Deleting Messenger v5 Groups

To delete saved groups (i.e. those groups created within Messenger v5, outside of those created dynamically from your MIS data); Locate the appropriate group from your ‘Saved Groups’ section On the left hand side of the ‘Send Message’ screen, where … Continue Reading

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What is Emerge?

Groupcall Emerge is an App which enables schools to have an up-to-the-minute copy of their MIS data instantly and securely available in the palm of their hand. Emerge is installed across an estate of approximately 10,000 devices in the United … Continue Reading

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Next Steps…

If you need any further assistance or get in to any difficulty, then please contact Groupcall Support. If the issue affects Groupcall Partner products you should refer to the support arrangements for that specific Groupcall Partner.

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What is the Data Broker Service?

The Groupcall Data Broker Service (DBS) is a secure and self-configuring platform allowing ad-hoc movement of data between over 800 schools and other organisations such as Groupcall partners, Academy Groups, or Local Authorities. Groupcall DBS is typically used where a … Continue Reading

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Xporter – Technical Contact Details

During the Xporter installation process, Groupcall provides the end customer the opportunity to enter in their contact details. We understand the importance of your privacy and this document will help answer any key questions you might have about providing these contact … Continue Reading

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Xporter Installation

In order to download the Xporter application, you will need a link from the Local Authority or Groupcall Partner that is providing Xporter to you. You should have been sent that link along with a request to visit this page. … Continue Reading

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Xporter Pre-Requisites

Where should I install Groupcall Xporter? Groupcall recommends, where possible, that Xporter is installed on the MIS server. This will reduce potential complexity connecting to the MIS and will ensure that the Xporter installation is as highly available as the … Continue Reading

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Reset Messenger v5 Password

If you forget your password, there is no need to contact Groupcall Support; you can reset it yourself very easily. On the login page(m5.groupcall.com), you will see a link below where you enter your username saying “Forgotten Password?” Just click … Continue Reading

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