Blog Archives

Mv5 Data Synchronisation & ‘Refresh Now’

Messenger v5 provides automatic data synchronisation between itself and your MIS to keep data as up to date and accurate as possible. To see more about this function, we have provided a diagram, which you might find helpful. The specifics of … Continue Reading

Posted in In Admin Guide, Messenger v5 | Comments Off on Mv5 Data Synchronisation & ‘Refresh Now’

Attendance Searching

Messenger v5 integrates with your school MIS to produce details of those pupils who have been marked as absent as well as allowing students to be selected based on their attendance marks. Messenger v5 even provides the ability to select … Continue Reading

Posted in Messenger v5 | Comments Off on Attendance Searching

Xporter Internet Access

Groupcall Services require access to the following URLs in order to operate effectively: http://www.groupcall.co.uk – For updates to Xporter and extraction scripts   https://dashboard.groupcall.com/ – To report health status and receive repair instructions Please note this is a secured URL, i.e. … Continue Reading

Posted in Xporter | Comments Off on Xporter Internet Access

Release Note: Messenger 5.2 February 2013

The March 2013 release comes hot on the heels of our recent bett award for Messenger in the ‘ICT Leadership & Management Solutions’ category and continues our work to provide an outstanding product for home-school communication; it provides a number … Continue Reading

Posted in Messenger v5, Product | Comments Off on Release Note: Messenger 5.2 February 2013

Next Steps…

If you need any further assistance or get in to any difficulty, then please contact Groupcall Support. If the issue affects Groupcall Partner products you should refer to the support arrangements for that specific Groupcall Partner

Posted in Data Broker Services | Comments Off on Next Steps…

How long will my information be held for by Emerge?

Data deltas are cached in Groupcall Emerge and only remain valid for a set time period (the default is 5 days).

Posted in Emerge | Tagged | Comments Off on How long will my information be held for by Emerge?

How is my information held by Emerge?

Data in Emerge is cached as either Encrypted for Personal Information, or Shared Non-Encrypted for other data, including anonymous photos.

Posted in Emerge | Tagged | Comments Off on How is my information held by Emerge?

What is my information used for by Emerge?

The information present in Groupcall Emerge is used for the specific purposes of recording attendance, behaviour and achievement and associating students and staff to timetable information. Emergency contact details are also cached as well as any relevant medical information.

Posted in Emerge | Tagged | Comments Off on What is my information used for by Emerge?

Emerge Update FAQ’s

As you know there are two elements to Emerge – the server side that sits in school (consisting of the Emerge Management Console (EMC), and the scripts that extract data from your MIS) and the App itself installed on devices. … Continue Reading

Posted in Emerge | Comments Off on Emerge Update FAQ’s

How long will my information be held for by Xporter?

Data deltas are cached in Groupcall Xporter for an agreed time period in-line with 3rd party requirements.  Any data, or information, stored in a third party system is subject to agreements between the Data Controller and Data Processor.

Posted in Xporter | Comments Off on How long will my information be held for by Xporter?