Blog Archives

Incoming Messages Conversation View

From the Incoming Messages page within Messsenger v5, the ‘Conversation View’ allows you to see the parental replies in the context of the message to which they relate. This gives you more of an understanding of the message meaning; e.g. … Continue Reading

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The Groupcall Administrator

Groupcall provides support in the form of; 24/7 telephone assistance, printed or online documentation, online help, user group meetings, CPD training events and web based training. All of these efforts should be supported by a ‘Groupcall Administrator’. What is the … Continue Reading

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MyGroupcall – Login

Username:         Password:    

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How to Ensure a Strong Password

Password Complexity: Should contain at least one character from each of the following group. Lower case alphabet Upper case alphabet Numbers Special Characters – !@#$%^& ?_~<>{}[]() Unique Characters: Should contain at least 5 unique characters. Avoid the following; Name of … Continue Reading

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SMS & Voice Routing

By default voice messages will be sent only to contacts that do not have a mobile phone number – i.e. if a contact has both a landline and a mobile phone number, SMS will take priority over Voice messages. However … Continue Reading

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Incoming Messages

The ‘Incoming’ area of Messenger allows you to easily view incoming SMS messages in one place, with the ability to view the whole conversation for complete context and history.   Explanation of areas There are various areas of the incoming pages … Continue Reading

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Message Frequency

Messenger v5 allows you to control how many times an individual contact receives a message; If you are sending a whole school message, you may not wish parents with more than one child to get the same broadcast message more than once. … Continue Reading

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Detention Alerting

*SIMS is the only MIS to support detention recording therefore it is the only MIS that can make use of this feature. If any other MIS adds detention recording, Groupcall will assess the feasibility to include this feature in Messenger … Continue Reading

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Dynamic Groups

In addition to the groups from your MIS, Messenger v5 has a number of dynamic groups that are selected based on advanced filtering to take advantage of information recorded in the MIS that changes from day-to-day (or even hour to … Continue Reading

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Change Password

Messenger v5 has a simple to use password change interface to allow users to manage their own passwords thus preventing the need for administrator intervention and consequently increasing security. To change your password; Ensure you are in the Tools > … Continue Reading

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