Blog Archives

How to Send Exam Timetables using Enhanced Messenger

The short video below explains how to send Exam Timetables. Please note that this functionality is available for SIMS only at present and requires an additional subscription. Please contact us for more information. Mock Exams Messenger can send mock timetables. … Continue Reading

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Emerge Desktop Roles and Permissions

This guide explains the setup and use of user roles and permissions within Emerge Desktop. Introduction Emerge Desktop offers a number of flexible features and functions, and is continually improved to add more as user requirements demand. In addition, the … Continue Reading

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Do you have parents telling you that they are not receiving school emails?

Its possible that the Emails are being sent to their spam folder! Parents should start adding email addresses and domain names to the Safe Senders list. Incoming mail sent from addresses and domain names in the Safe Senders list are never treated … Continue Reading

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The Emerge Support Tool

We have made an automated tool available that; Assists in diagnosing issues in existing environments that use the Emerge Server side components, Checks certain pre-requisites for new environments that will use the Emerge Server side components. It can be downloaded … Continue Reading

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Emerge Desktop MIS Requirements

In addition to the general Emerge Pre-Requisites, for Emerge Desktop you will also need to ensure that your MIS and Active Directory are configured to allow user provisioning by the Groupcall IDaaS agent. SIMS In order for a user to access Emerge Desktop … Continue Reading

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How to Send an Xpression from Messenger

When you have parents using Groupcall Xpressions, you will want to take advantage of the cost saving and efficiency capabilities available to you by sending your parents an Xpressions Message where possible. An Xpression is simply another type of messaging … Continue Reading

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Emerge Mobile Background Sync

Apple iOS Emerge iOS app background sync was introduced in version 5.30. Currently this version is in beta testing, due for general release soon. There are two types of background sync in the app one when the app is closed … Continue Reading

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Tiles Quick Start Guide

Messenger Tiles has been designed to be extremely simple and quick to use by most people, even those without prior Messenger training. Below is a very brief guide to get you started. To send a message using one of the … Continue Reading

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What is a Wizard?

You may be familiar with the concept of software wizards from programs such as Microsoft Word. Simply put its a way of making a task simpler, by only showing you relevant options/choices at one time, as opposed to having access … Continue Reading

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What is a Tile?

A Tile in Messenger is simply a collection of related Wizards. Examples of a Tile and their Wizards are; Quick Message – Whole School Alert, Email all Parents, Individual message. Absence Messages – Unauthorised Absence/Late Today, Unauthorised Absence/Late Session, Search Absences/Lates. eCards … Continue Reading

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